To allow us to provide a quality service as efficiently as possible, you need to:
- Request your desired service upon booking. Fill out the intake form.
- Disclose any allergies or sensitivities to chemicals.
- Provide feedback during services for immediate adjustments.
- Notify staff or the salon manager of any concerns or infections immediately.
- Acknowledge any abnormal reactions during or after services.
**Guarantee:**
Please remember that nails are jewels, not tools. Be kind to your nails, which will look beautiful weeks after your service.
- Enhancements and gel polish manicures are guaranteed for 48 hours post-appointment. Call for free repairs within this timeframe.
- Repair appointments must be scheduled within 5 days of the initial service.
- Additional charges apply for repairs after 3 days or for specific damages.
- Traditional Polish services are not guaranteed.
- Clients are responsible for damages caused by lack of care or accidents.
**Refund Policy:**
- No cash refunds are provided once clients leave the salon.
- Notify us before payment if unsatisfied; adjustments or removals will be made.
- Refunds are not issued for change of mind.
- We offer complimentary redo services if dissatisfaction is expressed immediately post-service.
If you are still not happy after we fixed your nails and request a refund, then you have to go through our Customer Complaint Procedure **Complaint Procedure:**
- Acknowledgment of complaints within 5 working days.
- Complete complaint forms with detailed information for the investigation, state the reason for your dissatisfaction after we re-did your nails, and provide a photo of the evidence of the nails that we fixed.
- Complaints will be resolved within 8 weeks, and a final response will be provided.
- Clients dissatisfied with the resolution may contact us for further review.
**Special Needs Accommodation:**
Our top priority is the safety and comfort of our clients. If a client presents with a condition that may pose a risk during nail services, such as difficulty in hand mobility or sensitivity to sharp tools, our technicians reserve the right to refuse service.
1. Client safety is our priority; refusal of service may occur due to safety concerns.
2. Our technicians will assess individual needs and offer alternative solutions.
3. Communication will be empathetic and understanding.
4. Non-Discrimination:** Our refusal of service policy is not based on race, ethnicity, or other discriminatory factors. It is solely focused on ensuring our clients' and staff's safety and well-being.
**Additional Policies:**
- We reserve the right to refuse service to individuals with contagious conditions, open wounds, or disrespectful behavior.
- Children under 10 must be supervised or left home for safety reasons.
- Gift cards are non-refundable and treated as cash.
- Cell phone use must be respectful to others in the salon; hands-free devices are encouraged.
DISCLAIMER: WE ARE NOT RESPONSIBLE FOR YOUR LOST OR DAMAGED CELL PHONE OR PERSONAL BELONGINGS.
Thank you for your cooperation in maintaining a safe and enjoyable environment at Absolutely Nails & Spa. If you have any questions or concerns about our policy, please contact us.